What do I do if there is an issue with my assessment report?

To protect your privacy, CES staff are not authorized to discuss ECA results on the phone.

ECAs are based upon established and current CES policies approved by the University of Toronto’s School of Continuing Studies Comparative Education Service Management Committee. They comply with the procedural and substantive standards set out in the Pan-Canadian Quality Assurance Framework for the Assessment of International Academic Credentials.

If you have received the official copies of your ECA report and have noticed an error or omission, it must be reported in writing (mail or email) within 30 days of its date of issue. Please contact us to have it corrected.

Please be advised that all fees are final and non-refundable. Once you have submitted your application, you have acknowledged and provided consent to having read and understood the Terms & Conditions.

If you have questions or concerns about any aspect of your Assessment outcome, you may initiate a progressive review process.

  1. Please notify CES of your concern by contacting us by e-mail within 30 days of your date of issue. The Credentials Assessor who provided the assessment and/or Peer Reviewers will respond to you electronically within 10 business days. If a change in outcome is warranted, the report will be revised. Otherwise, an explanation of the rationale used in attaining the listed outcome will be provided.
  2. If you remain unsatisfied with the review process, you may submit an Official Appeal in writing within 90 days of the date on your report. A $199 fee is applicable. Please contact our team using the Support Request form. One of our team members will provide you with instrutions.  Your ECA decision appeal request must state your reasons for disagreeing with the outcome and provide documentation that supports your claims. The Appeal Panel, comprised of the Senior Credentials Assessor and Comparative Education Service Management Committee, will conduct the review and notify you of the outcome and its rationale within 20 business days of the receipt of your appeal request, supporting documentation, and payment.

Please note that this review process is exhaustive and its decisions are final. If your appeal is successful, CES will issue a revised ECA report and your appeal fee will be refunded.

complete list of fees can be found on our website.

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